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Priority Setting Guides


Setting Priorities for Improvement

This guidebook was designed for program managers responsible for service delivery in Canadian federal departments and agencies as well as by individuals especially responsible for departmental and agency service quality initiatives.  Here you will find a detailed and holistic method for planning and implementing service improvement, based on the clients' perspective.  The guide includes a satisfaction-importance matrix that allows decision-makers to determine which improvements are a top priority (low satisfaction rating, high importance rating).

Source:  A Management Framework for the Government of Canada, Treasury Board of Canada



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